Living Mastery - Coaching, Clients

MASTER WORKER

The 16 Master Worker Competencies and associated performance criteria and included below.

Maintains a POSITIVE ATTITUDE in the workplace.
Makes customers priority ONE and understands how important this is for long-term business success.
Has good telephone skills. Makes customers feel welcome over the phone.
Generally, has good personal relationship skills. Gets along with people!

Understands BASIC business concepts: capitalism, organizational structures, customer relations, productivity & PROFIT!
Understands how these BASIC business principles contribute to short and long-term business success.
Treats the job as their OWN business and knows how he/she contributes to organizational goals.
Understands the employee/employer relationship (i.e. "at will").

Understands BASIC workplace requirements and house rules.
Gets to work ON TIME. Works the full required time, and is generally punctual.
Dresses appropriately for the job.
Complies with drug-free workplace policies.
Practices good grooming and personal hygiene.
Maintains good health practices for business productivity.
Understands and complies with relevant safety rules.
Clearly understands the zero tolerance rules regarding sexual harassment in the workplace.
Basic keyboard and computer skills.
Basic office skills: capable of filing, organizing, etc.
Keeps business and personal matters separate.

Consistently performs obligations and duties (in spite of personal ups and downs).
Capable of working independently.
Completes assigned tasks efficiently using resources.
Chooses a course of action and accepts the consequences of that action.
Accepts shared responsibility for the total picture as well as individual duty.

Meets deadlines! Able to effectively carry a project to completion by managing people, time, money & resources.
Writes down assignments and keeps checklists.
Keeps some form of calendar for recording important dates.
Estimates time to complete tasks, time available and task deadlines.
Develops and follows an effective schedule.
Tracks progress and adjusts schedule as necessary.

Has a TEAM attitude and is open to ideas, even if it's isn't THEIR IDEA. Willing to compromise.
Understands group dynamics, consensus building & facilitation.
Is NOT territorial, shares all resources with peers. Does NOT encourage "cliques" or group division.
Generally cooperates and works well as a part of a team--does FAIR SHARE of the work.
Provides positive input to group problem solving sessions.
Demonstrates willingness to share the workload in a group

Demonstrates a desire to continually improve.
"Self-Starter," originates ideas and action items.
Willing to take on ADDITIONAL tasks. Speaks up when tasks are done, so other tasks can be assigned.
Open to new ideas, and has ongoing interest to learn new techniques.
Puts new ideas and techniques to good

Is capable of performing the specific tasks that they CLAIMED they could perform on their resume.
Is honest, fair, and respectful of others. Possesses deep-rooted value
Puts moral or ethical consideration ahead of personal gain.
Keeps one's word and follows through with commitments.

Openly compliments the good work of others.
Deals with others directly regarding differences or misunderstandings, with diplomacy and compassion.
Appreciates capabilities of others and accepts them without comparing them to pre-conceived standards.
Displays common courtesy, listens without interrupting, does not keep people waiting.
Detaches personal opinion from professional behavior.
Accepting of others regardless of sex, race, etc.

Understands verbal instructions and is capable of interpreting basic body language of speaker.
Assumes listening posture (good eye contact, receptive body language, etc.).
Listens patiently and with acceptance -- suspends judgments.
Gives and receives feedback effectively.
Uses perception checking (Example: paraphrasing techniques).
Takes good notes recording the essence of the communication.

Expresses thoughts clearly and concisely. Organizes content appropriately.
Capable of writing appropriate material (Example: letters, manuals, reports, proposals, etc.).
Researches and uses resources effectively.
Selects proper format and style for audience/recipient.
Records information accurately and legibly.
Uses correct grammar, punctuation and spelling.
Fills out forms accurately and completely.

Defuses hostile situations. Resolves work related and personal differences and disagreements.
Separates fact from fiction. Gathers data in neutral mode.
Sees the conflict from both sides.
Establishes credibility.

Exhibits confidence, pride and belief in oneself-recognizes personal contributions and accomplishments.
Accepts and understands constructive criticism.